Privacy Policy

Privacy Policy Alemhub Global B2B2C Trade Platform • Effective Date: June 1, 2026 1. Introduction Alemhub ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect data when you use the Alemhub platform at alemhub.sbs. By using the Platform, you consent to the practices described in this Policy. 2. Information We Collect We collect the following categories of information: Account information: name, email address, phone number, business name, country of residence Profile information: profile photo, bio, store details, payment information Transaction data: purchase history, order details, invoices, shipping addresses Usage data: pages visited, features used, time spent, clicks, search queries Device information: IP address, browser type, operating system, device identifiers Communications: messages between buyers and sellers, support tickets, reviews Social media data: when you connect social accounts, we access your profile and posting permissions AI-generated content: prompts you submit to generate images and videos 3. How We Use Your Information We use collected information to: Create and manage your account Process transactions and send order confirmations Provide and improve Platform features including AI content generation Publish content to connected social media accounts on your behalf Send transactional and promotional communications (you may opt out anytime) Detect and prevent fraud, abuse, and security incidents Comply with legal obligations Analyze usage patterns and improve the Platform Personalize your experience and recommend products 4. Legal Basis for Processing (GDPR) For users in the European Economic Area, we process personal data based on: Contract performance: processing necessary to fulfill your orders and provide services Legitimate interests: fraud prevention, platform security, product improvement Consent: marketing communications and optional analytics Legal obligation: compliance with applicable laws 5. Sharing Your Information We share your information with: Sellers/buyers: necessary order and shipping information to complete transactions Payment processors: Stripe, PayPal, or similar to process payments securely Social media platforms: content published on your behalf to connected accounts Cloud providers: AWS, Google Cloud for hosting and data storage Analytics partners: aggregated and anonymized usage data only Law enforcement: when legally required or to protect rights and safety We do not sell your personal information to third parties for marketing purposes. 6. Data Retention We retain your personal data for as long as your account is active and as necessary to provide services. After account deletion: Transaction records are retained for 7 years for tax and legal compliance Support communications are retained for 3 years AI-generated content logs are deleted within 90 days Analytics data is anonymized within 30 days of account deletion 7. Your Rights Depending on your location, you may have the right to: Access: request a copy of your personal data Rectification: correct inaccurate or incomplete data Erasure: request deletion of your data ("right to be forgotten") Portability: receive your data in a machine-readable format Objection: object to certain types of processing Restriction: limit how we process your data To exercise these rights, contact: [email protected]. We will respond within 30 days. 8. Cookies and Tracking We use cookies and similar technologies to: Keep you logged in (essential cookies) Remember your preferences Analyze Platform performance (analytics cookies) Deliver relevant content (marketing cookies, with consent) You can manage cookie preferences through your browser settings or our cookie consent banner. 9. Data Security We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, regular security audits, access controls, and intrusion detection systems. However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security. 10. International Transfers Alemhub operates globally. Your data may be transferred to and processed in countries other than your own, including Kazakhstan, USA, and EU member states. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where required. 11. Children's Privacy The Platform is not directed to children under the age of 16. We do not knowingly collect personal information from minors. If we learn we have collected such information, we will delete it promptly. Contact [email protected] if you believe a child has provided us with personal data. 12. Changes to This Policy We may update this Privacy Policy periodically. We will notify you of significant changes via email or Platform notification. Continued use of the Platform after changes constitutes acceptance of the updated Policy. 13. Contact General support: [email protected]