Return Policy

Return Policy Alemhub Global B2B2C Trade Platform • Effective Date: June 1, 2026 1. Overview Alemhub is a marketplace connecting independent buyers and sellers. Return eligibility depends on the individual seller's return policy as well as the guidelines below. Alemhub facilitates dispute resolution but sellers are responsible for processing returns on their listings. 2. Return Eligibility Items may be eligible for return if: The item received is significantly different from the listing description The item arrives damaged or defective The wrong item was delivered The item did not arrive within the estimated delivery window The seller explicitly offers returns in their store policy Return requests must be submitted within 30 days of delivery confirmation. 3. Non-Returnable Items The following items are generally not eligible for return: Digital goods, software licenses, or downloadable products once accessed Perishable goods including food, flowers, or similar items Customized or personalized items made to order Items marked as "Final Sale" or "Non-Returnable" in the listing Hygiene-sensitive products including cosmetics, underwear, or swimwear once opened Hazardous materials or flammable liquids 4. How to Request a Return To initiate a return: Log in to your Alemhub account and navigate to "My Orders" Select the relevant order and click "Request Return" Select the reason for return and upload supporting photos if the item is damaged Submit your request — the seller will be notified immediately Wait for seller approval (within 3 business days) Once approved, ship the item back using the instructions provided 5. Refund Process Upon receipt and inspection of the returned item, refunds will be processed as follows: Full refund: Item is as described and returned in original condition Partial refund: Item shows signs of use or is returned without original packaging No refund: Item is returned damaged beyond the reported defect Refunds are credited to the original payment method within 5–10 business days after the seller confirms receipt. Shipping costs are non-refundable unless the return is due to seller error. 6. Alemhub Buyer Protection If a seller does not respond to a return request within 3 business days, or if a dispute cannot be resolved between buyer and seller, Alemhub's Buyer Protection program may intervene. Alemhub may issue a full or partial refund at its discretion based on evidence provided by both parties. 7. Seller Return Policies Individual sellers may set their own return windows (e.g., 7, 14, or 30 days) and conditions. These are displayed on each product listing. Sellers' policies are binding provided they meet Alemhub's minimum standards. Sellers who repeatedly fail to honor return requests may have their accounts suspended. 8. Contact For return assistance: [email protected]