Seller Policy

Seller Policy Alemhub Global B2B2C Trade Platform • Effective Date: June 1, 2026 1. Becoming a Seller on Alemhub Alemhub welcomes businesses and individual entrepreneurs worldwide to sell on our platform. To become a seller, you must complete account verification, agree to these Seller Policies, and maintain compliance with all applicable laws in your jurisdiction and your buyers' jurisdictions. 2. Seller Eligibility To sell on Alemhub you must: Be at least 18 years of age or the age of majority in your jurisdiction Have legal authority to sell the products or services you list Hold any required business licenses, permits, or registrations Have a valid email address and phone number Provide accurate business and identity information during verification Have a valid bank account or payment method for receiving payouts 3. Permitted and Prohibited Products Sellers may list: Physical goods across all legal product categories Digital products and downloadable content Wholesale and bulk trade items Services and business-to-business offerings Sellers may NOT list: Counterfeit, replica, or unauthorized reproduction of branded goods Illegal drugs, controlled substances, or drug paraphernalia Weapons, firearms, ammunition, or explosive materials (without applicable licensing) Products that violate intellectual property rights Adult content, pornographic material, or escort services Endangered species, wildlife products, or items banned under CITES Stolen goods or items obtained through fraudulent means Pyramid schemes, MLM recruitment, or get-rich-quick services Alemhub reserves the right to remove any listing and suspend any seller account without notice for policy violations. 4. Product Listings All product listings must: Include accurate, truthful, and complete product descriptions in English or the target market language Display clear, original photos that accurately represent the product List the correct price inclusive of any applicable taxes Specify shipping methods, estimated delivery times, and shipping costs Accurately state product availability and lead times Comply with labelling regulations in target markets Misleading listings or bait-and-switch practices will result in immediate account suspension. 5. Pricing and Fees Sellers agree to the following fee structure: Subscription fee: monthly plan fee based on selected tier (Starter / Growth / Pro) Transaction fee: a percentage of each completed sale (displayed in your seller dashboard) Payment processing fee: charged by the payment processor (typically 2.9% + $0.30) Promoted listing fee: optional paid placement in search results and category pages Alemhub reserves the right to update fees with 30 days' advance notice. Continued use of the Platform after the notice period constitutes acceptance of the new fees. 6. Order Fulfillment Sellers must: Confirm orders within 24 hours of receipt Ship orders within the handling time specified in the listing Provide valid tracking information for all shipped orders Package products securely to prevent damage in transit Notify buyers promptly of any delays or stock issues Maintain a fulfillment rate of at least 95% Sellers with a pattern of late shipments, cancellations, or unfulfilled orders may have their selling privileges restricted or revoked. 7. Customer Communication Sellers must respond to buyer messages within 48 hours. All communication must remain professional, respectful, and conducted through Alemhub's messaging system. Sellers must not: Direct buyers to transact outside of the Platform Share personal contact information to circumvent Platform fees Send unsolicited promotional messages to buyers Use buyer information for any purpose other than fulfilling their order 8. AI Content Generation Tools Alemhub's AI image, video, and copywriting tools are provided as part of seller subscriptions. Sellers agree to: Use AI-generated content only for lawful marketing of their own products Not generate content that is misleading, defamatory, or violates third-party rights Take responsibility for all AI-generated content published on their behalf Not attempt to generate content that violates Alemhub's content policies Alemhub does not guarantee the accuracy or fitness of AI-generated content and sellers bear sole responsibility for its use. 9. Social Media Auto-Posting When using Alemhub's social media posting and automation features, sellers: Authorize Alemhub to publish content to connected social accounts on their behalf Remain solely responsible for all content published through the Platform Agree that published content complies with each social platform's terms of service Understand that Alemhub is not liable for content rejected or removed by social platforms May revoke Platform posting permissions at any time through account settings 10. Seller Performance Standards Alemhub monitors seller performance based on: Order fulfillment rate (minimum 95%) Response time to buyer messages (target: within 48 hours) Buyer satisfaction rating (minimum 4.0 out of 5.0) Dispute and return rate (target: below 3%) Sellers falling below these standards will receive warnings. Persistent underperformance may result in listing removal, account restrictions, or permanent suspension. 11. Payouts Seller earnings are released after the buyer's satisfaction window (typically 7 days after delivery confirmation). Payouts are made to the seller's registered bank account or payment method on a weekly basis. Alemhub may hold funds in cases of disputes, refunds, or suspected fraud. Sellers are responsible for all applicable taxes on their earnings. 12. Account Suspension and Termination Alemhub may suspend or terminate seller accounts for: Repeated or serious policy violations Engaging in fraudulent activity Failure to resolve buyer disputes Extended periods of inactivity (more than 12 months) Failure to pay outstanding fees Sellers may appeal a suspension by contacting [email protected] within 30 days of the suspension notice. 13. Contact for Sellers General support: [email protected]